The Green Deal

What to expect from us as a Green Deal customer

The Green Deal is a Government scheme set up to help households make long term energy-saving home improvements, which would be paid for using the savings from your energy bill.

The improvements that could save you the most energy depends on your home, but typically include things like:

• Insulating your walls or loft
• Heating
• Draught proofing
• Double glazing
• Renewable energy generation such as solar panels or heat pumps

Before agreeing to buy or rent a property which has Green Deal improvements with an outstanding balance, you should've been informed about it and what it means for you.  If you weren't advised of this, you'll need to contact the seller of the property, landlord or lettings agency.

As your energy supplier, we collect your repayments and pass them onto your Green Deal Provider. This will show up on your electricity bill as ‘Green Deal repayment charge’.

Remember, the repayment amount is set by your Green Deal provider and we have no control over changing this - we simply collect it on their behalf. Your bill from us will show all the usual information based on your energy usage along with your repayment amount. 

What happens if I move?

The Green Deal stays with the property. If you move, you no longer benefit from the improvements and therefore stop paying for them.

Find the full Green Deal terms and conditions here.

For more info, visit the Government Green Deal website for details on energy saving for your home at: www.gov.uk/green-deal-energy-saving-measures 

Get in touch

If you're finding it difficult to pay your bill please get in touch as soon as you can.