Giving meter reads
Meter readings & maintenance
When to read your meter
Let us make energy simple and fair – just send us regular meter readings (once a month is ideal). In return, you’ll receive accurate bills and the nod that you’re only paying for the energy you use. That's just how it should be.
If you're set to pay on receipt of a monthly bill, it's best to send us your read in the last 5 days of the month so that your bill's right first time.
Why not get in touch and see if you're eligible for a Smart Meter - This means we take automatic meter readings so you don't have to, there's also a range of other benefits, give us a call on 0345 034 7474 or visit our Smart Meter page today.
Here's some handy hints on giving an accurate reading:
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Gas meters
Dial meter
The example reading is 6456.
- Only use the bottom row of dials reading from left to right.
- Check which way each dial turns as this may vary.
- Take the readings from the first four dials.
- If the pointer is between two numbers, take the lower value.
Metric meters (digital & non-digital)
The digital example reading is 00254.
The non-digital example reading is 75193.- Use the first 5 numbers reading left to right.
- The numbers after the decimal point, which may be shown in red, can be ignored.
Imperial meter
The example reading is 1860.
- Use the first 4 numbers reading left to right.
- The numbers shown in red can be ignored.
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Electricity meters
Single rate meter
This example reading is 07220.
- Use the first 5 numbers reading left to right.
- The last number(s), which may be shown in red, can be ignored.
Two rate, single display meter
This example reading is 11437 (Rate 1) and 02939 (Rate 2).
- Your two rate meter may only have one display.
- It will either flash up the two readings in a cycle, or there will be a button to press which will activate the cycle of readings for each rate.
Two rate meter
This example reading is 56315 (Low) and 27457 (Normal).
- Use the first 5 numbers reading left to right in both top and bottom rows.
- The last number(s), which may be shown in red, can be ignored.
Dial meter
This example reading is 76416.
- Use the lowest of the 2 numbers either side of the pointer shown on the first 5 dials reading left to right.
- The last dial, marked 1/10, can be ignored.
- Note that the sequence of numbers on each dial can change from clockwise to anti-clockwise.
Providing your own meter readings
A quick and easy was to leave a meter reading is to log into 'My Account'. You can also call our automated service on 0345 130 8966 from your landline or mobile. It only takes a couple of minutes.
Meter maintenance and installation
If you're getting work done on your meter, having it read or there's a new one being installed - you can expect the following:
A visit from our meter reading partner
Morrison Data Services home visits
Once every three months our partner - Morrison Data Services (MDS) - will visit to read your meters. When they visit your home they'll always carry an ID badge and wear a uniform like the ones in the photographs below so that you know who they are.
More about MDS