Looking for extra support?
Warm Home Discount
Winter can be a challenging time for those who struggle to meet their utility bills. We're pleased to be part of the Warm Home Discount scheme, where we can help customers with their energy costs by applying a one-off payment of £140 to their account.
Click here for more info.
Joining our Priority Services Register
We’re committed to looking after you and making sure we give you the best service we can.
If you’re a pensioner, have long-term ill health issues, are registered disabled or have a hearing or visual impairment, join our free Priority Services Register and let us make things easier.
What can you get help with?
The Priority Services Register can help tailor a service to your needs:
- You can ask to have your bills and meter readings in Braille, large type or audiotape
- Moving your meter so it’s easier for you to access
- Sending someone to read your meter for you if you can’t read it yourself
- Ensuring your supply is reconnected as a priority if it is interrupted
- Providing your appliances with controls or adaptors to make them easier to use
- Setting up a password to protect you from bogus callers
- Arranging for your bills to be sent or copied to someone else
- Free advice and information on the services available to you
Want to find out more?
You can find out more about the services we provide, if you're looking for a little support. Simply download our Extra help booklet - a guide to the support we can offer.
How to register
Complete and return our Priority Services form here, or call us on 0345 034 7474 from your landline or mobile.
Know your rights
For totally free, independent advice about your energy supply visit citizensadvice.org.uk/energy or take a look at Citizen Advice booklet on 'knowing your rights in a changing energy market'. The Welsh version can be found here.