Spark Energy – Improving the customer experience
Jan 17, 2010 by Spark Energy
One of our major commitments in 2010 is to improve our customer experience whether on the phone, internet or via email. The first step in the process has been to appoint an overflow call centre to handle excess call volumes at peak times.
Message Pad, the contact centre services specialist, is delighted to announce a new contract with Spark Energy to provide customer service support for its client base of tenants and landlords across the UK. Spark Energy is the UK’s only utilities company focused exclusively on supplying gas and electricity to tenanted property.
Message Pad will initially provide an overflow helpdesk for customers wishing to give meter readings, new tenant details and make general enquiries with more functions to follow later in the year.
Spark is the fastest growing utility company in the UK and will shortly be beginning the roll-out of smart meters to all customers. The company’s goals of exceeding industry standards for performance, development and delivery are being achieved by investment in technology and strategic partnerships with specialist service providers such as Message Pad.
Chris Gauld, Managing Director of Spark Energy, comments: “Spark Energy is well aware that the energy industry has a general reputation for poor customer service. We are keen to change this trend and, by working with Message Pad, we are clearly demonstrating our commitment to both improving and delivering excellent service to all our clients.”
Rob Peat, Corporate Development Manager for Message Pad, adds “Spark Energy is a fast growing company with an excellent commitment to providing great customer care. Message
Pad’s ‘people on demand’ services give them access to a highly skilled pool of contact centre agents 24/7 that they can utilise as and when they need to.”