The answers to the most commonly asked questions can be found right here on our website.
To update an estimated bill, pay your bill or ensure you are on our cheapest available tariff, simply register your account online using the 'My Account' section of our website.
We're available via phone or email between 8am and 8pm Monday - Friday, or if you prefer you can find us on Facebook or Twitter.
Please note that in order to ensure you receive the best possible experience when speaking to our representatives, our offices are closed each Wednesday between 2pm and 4pm for staff training.
Ouf of hours emergency information can be found here.
Why Spark Energy?
Just think of us as David to the big, old Goliaths. Yes, it means we're smaller but it also means we're more innovative, less expensive to operate and therefore less expensive for you. Our customers enjoy the benefits of dealing with real people, at the end of the phone in the UK. They also like tariffs and payment methods designed to make energy simple and affordable for tenants.
Why is my property supplied or switching to Spark Energy?
We are the preferred supplier to many of the top letting agents in the UK and provide a service that is designed around the needs of rented property. We are delighted to have you as a customer, you’re joining thousands of other tenants supplied by Spark Energy throughout the UK and we’re improving the experience of tenants as they move in and out of their properties. We are specifically set up to supply rented properties and to manage the complex move in and move out processes. Our service, billing and prices are all designed to suit rental customers and we hope you find us a refreshing change to the “Big 6”.
Why have you only contacted me when there are several occupants in the property?
To ease communication, Spark Energy asks your letting agent to nominate one person to act as lead tenant. All this means is that we will write to one person and call one person regarding your account. We record details of every tenant on our system, any tenant can call us or email an enquiry about their account and all tenants are jointly liable for the utilities during the term of the tenancy. Should you wish to nominate a different flatmate to act as the lead tenant on your account, please call us on 0845 034 7474
How did you get my details?
Spark Energy is a specialist energy supplier to the lettings industry. We help agents by reducing the admin hassles associated with looking after utilities in tenanted properties. This means they have more time to manage your property and ensure they’re available when required. All tenants that move into properties rented by your agent have their move in details passed to Spark in order that we can set their energy account up with the minimum of hassle. As an Ofgem regulated and data protection registered energy supplier we go to great lengths to protect the information we hold and we never hold anything other than that which we need to supply you with gas and electricity. We are governed by the Ofgem code of practice so your best interests are always protected
Why should I pay by direct debit?
Paying by direct debit not only means lower bills and smoother move in and out but also means you know how much you are paying each month. When you come to move out you won’t have a large final bill to settle so moving property, closing accounts and getting deposits back becomes much easier
What if I don’t want Spark to supply my property?
It would be a real shame to miss out on the benefits of being supplied by Spark. After all we exist to make your experience better. If you wish to move to another supplier, you are of course free to do so; all we ask is that you inform your letting agent of which supplier you switch to. Why not give us a call first; we may be able to put your mind at rest.
What information do you require when I move home?
The address you're leaving, your new address, the date you're moving and your final meter readings. Why not ask us about taking your Spark supply with you when you move? We often have some great incentives to do so!
Why have you used an estimated meter reading?
If you haven’t provided us with a meter reading, we will need to generate an estimated reading. This will be based upon the previous energy consumption at your property. We may also use an estimate if we receive a reading from you greater than 14 days after a bill has been produced. If you receive an estimated bill, you can supply us with your actual readings by managing your account online. Alternatively you can phone or email us with your readings Where necessary we can provide you with a replacement bill. The more actual readings we have on your account the more accurate both your billing and any future estimates will be as we’ll have a better record of your recent usage. Actual readings include readings provided by you, or collected electronically through one of our smart meters.
Where can I buy credit for my meter?
There are nearly 23,500 PayPoint stores in the UK and Ireland, including newsagents, convenience stores, supermarkets and garages. Most are open long hours, many seven days a week. Just look for the Paypoint sign.
Can you explain my bill?
Absolutely, please first review our Understanding Your Bill page in the support centre.