Spark Energy continues to fuel its rapid expansion into the UK energy market, winning a series of deals worth an estimated £5m during the last three months.

 

The energy provider, supplying gas and electricity to lettings agents, has acquired 50 high profile partners including Harvey Scott Properties Ltd and Howards Residential Lettings, representing a total in excess of 20,000 properties under management. 

 

This news has allowed Spark Energy to double the size of its customer service team and centralise it under one roof at the company’s head office in the Scottish Borders as well as introducing a number of IT-led process improvements. Amongst these improvements, the company has introduced a data feed system to streamline the letting agent’s administration process, enabling them to manage the change of tenancy process automatically, which also reduces errors. This allows letting agents to concentrate on running their business and tenants to concentrate on enjoying their new home with Spark’s price guarantee and tenant benefits package. 

 

The company also plans to roll out Smart Meters across its entire customer base this year, helping tenants see exactly where they are using energy thereby enabling the tenancy to reduce usage and their bills. 

 

PJ Darling, CEO Spark Energy says: “We’ve had a lot of success for a company that isn’t even two years old. Not only are we already generating revenue but we are increasing revenue 20% month on month. From past experience I know only too well the headache tenant utilities cause letting agents, so it’s great to be providing a service that none of the Big 6 are addressing.” 

 

Michelle Foreman-Rowe of Howards Residential Lettings, operating 10 offices across East Anglia comments: "Spark has listened and understood the letting agent’s frustration in dealing with utilities.  Personal contact rather than a call centre combined with a service that fits with a high level of turnover is a great combination.”